ROZY HOTEL Namba (hereinafter referred to as “the Hotel”) is deeply aware of the importance of our guests' personal information and regards its protection as a social responsibility, and will handle and manage it appropriately as follows.
1. personal information to be obtained
Our hotel may collect the following personal information from guests:
・Name, address, phone number, and email address
・Gender, date of birth, nationality, and passport number (for non-Japanese nationals only)
・Accommodation history and inquiry details
・Video recordings from security cameras within the facility
・Device information when using free Wi-Fi (anonymized technical data)
・Cookies and access log information
・Social media account information (when using linked services)
・Information provided through external reservation websites
(such as reservation details and contact information)
2. Purpose of Use of Personal Information
The personal information we collect may be used for the following purposes:
・To accept and confirm accommodation reservations and provide related services
・To verify identity and contact guests in case of emergency
・To prepare and store guest records in accordance with applicable laws (e.g., Hotel Business Act)
・To respond to inquiries and requests from guests
・To improve service quality and for marketing purposes (with the guest’s consent)
・To ensure security and safety within the facility
・To share information and promote activities through social media
・To facilitate reservations, payments, and customer management via external booking platforms
3. Use of Cookies
Our website uses cookies to enhance usability and analyze traffic. You can disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
4. Social Media Integration
Our hotel may integrate with social media platforms such as Facebook, Instagram, and X (formerly Twitter). Through these integrations, your social media account information may be collected. Such information is managed in accordance with each platform’s privacy policy and is used by our hotel only within the scope of your consent.
5. Integration with External Booking Sites
We utilize personal information (such as reservation details, name, and contact information) provided through external booking platforms such as Agoda, Booking.com, Expedia, Airbnb, and Rakuten Travel to facilitate smooth reservation management, check-in procedures, and after-service.
6. Provision of Personal Information to Third Parties
We will not provide personal information to third parties without prior consent, except in the following cases:
・When required by law
・When necessary to protect a person’s life, body, or property
・When especially necessary for public health or the sound upbringing of children
・When cooperation with national or local authorities is required
7. Management of Personal Information
We implement appropriate security measures to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information, and we continuously strive to improve our security management practices.
8. Inquiries Regarding Personal Information
We will respond promptly and within a reasonable scope to requests from individuals regarding the disclosure, correction, suspension of use, or deletion of their personal information. Please contact us at:
ROZY HOTEL Namba
Address: 1-7-16 Nambanaka, Naniwa-ku,
Osaka-shi, Osaka 556-0011, Japan
Phone: +81-6-6585-7705
Email: info@rozyhotel.jp
9. Revisions to This Privacy Policy
This privacy policy may be revised without prior notice when necessary. The updated policy will become effective once published on our hotel’s website.